The Facilitator’s Mindset (11504) – 1 day – English/Virtual

Course Description

This course equips learners with the key concepts, strategies and techniques that every facilitator should master. They will walk away with guidance on designing structured yet flexible meetings that foster engagement and achieve results, as well as the confidence to lead discussions in person, virtually or in hybrid settings.

Participants will engage in an interactive and hands-on learning experience that includes:

• Trainer modeling of effective facilitation behaviours
• Individual reflection
• Small group and paired discussions
• Practice exercises
• Expert facilitator insights and lessons
• Peer feedback
• A reference manual to support continued application beyond the course

Course Duration

1 day – June 10, 2025

Course Format

Virtual – English

Target Audience

This course is ideal for professionals who currently lead or plan to lead meetings, workshops, or any type of facilitator-led group discussions and are looking to strengthen their facilitation skills across various settings.

Course Outcomes

Upon completion of this course, participants will be able to confidently design and lead facilitated sessions in hybrid, in-person, and virtual environments. They will understand key facilitation techniques and how to create inclusive sessions that are aligned with both purpose and process.

Learning Objectives

By the end of this course, participants will be able to:

1. Define facilitation
2. Design facilitated sessions
3. Describe the roles and responsibilities of a facilitator
4. Apply core facilitation techniques
5. Recognize the differences between in-person, hybrid, and virtual facilitation
6. Lead a facilitated session with confidence

Modules

• Introduction to Facilitation – Understanding facilitation as a leadership tool and its impact on group effectiveness.
• Designing a Facilitated Session – Learning strategic approaches to session planning, including agenda creation.
• Setting Up for Success – Setting clear expectations, establishing psychological safety and inclusivity, fostering engagement.
• Crucial Tips and Tricks – Applying best practices and techniques for successful facilitation across different formats.

Course Instructor

Marc Valois is a Principal and Senior Consultant of the Intersol Group, he is an extremely dynamic and effective group “architect”, facilitator and “enabler” for Executive dialogue in both official languages. He has over 25 years of experience in a variety of projects including the provision of engagement strategies in support of multi-stakeholder expert advisory committees, strategic planning, change management, organizational transformation and program and policy development for clients at the most senior levels of government. Marc has incorporated the use of online engagement technologies in his work. These online spaces have offered his clients the potential for greater reach and higher levels of engagement as participants enjoy a high degree of flexibility to connect “anytime, anyplace”, and can connect with a broader range of perspectives and ideas than they would through traditional face-to-face interaction.

Laïla Ouazzani-Touhami is the Learning advisor and a bilingual intermediate trainer at Intersol, with a focus on communication, leadership, emotional intelligence, and foundational facilitation skills. She approaches every training project with the goal of helping clients achieve their potential by responding to their professional needs and objectives. Her strengths are creating courageous environments for people to express their ideas and ask questions. She considers every topic with an open mind and welcomes all thought processes.

Luc is an award-winning bilingual professional with over 18 years of experience spanning Human Resources, Corporate Planning, Journalism, and Public Relations. Known for his ability to help organizations navigate complex cultural and operational transformations, Luc specializes in facilitating team alignment and developing strategies that address emerging challenges effectively. With a proven human-centered approach, Luc ensures teams actively participate in shaping solutions they can understand, embrace, and implement. His facilitation style fosters engagement, collaboration, and ownership – key elements for achieving measurable and sustainable results. By combining strategic foresight with tailored facilitation, Luc helps organizations and individuals alike align their vision with actionable outcomes.

Questions

To find out more, please contact info@intersol.ca