Facilitation Service:

Change Management

Intersol’s model is an adaptable tool to assist managers in framing, planning, communicating and implementing their change initiatives.

Intersol’s Change Management Model

Lead & Engage are driving forces that help launch a change effort and sustain it until your goals are achieved. These forces are the most vital ones to the success of your change management efforts. Employees & Stakeholders are at the centre of every change effort. They are both affected by the change, either directly or indirectly, and instrumental to its successful implementation. Their concerns and needs must be understood and continued engagement is crucial.

The change process can be split into three phases:

Phase 1 – Trigger the Change by understanding the need for change and preparing the organization for the effort. Assess Readiness by weighing the costs against the benefits, identifying potential sources of support and resistance and assessing the organization’s competence in managing change. Bring key employees and stakeholders in to Co-Develop Strategy that aligns with the values and mandate of the organization. Include a set of key performance indicators that will help you monitor your progress. Be sure to Secure the Resources you will require including people, budget, technology, leadership approval and sponsorship.

Phase 2 – Implement the Change effort, starting with a project plan just as you would for any major project. Provide Training as required to help employees and stakeholders develop required skills. Communicate regularly – providing information and soliciting input and feedback – to build and sustain commitment. Provide Support to employees and stakeholders as they adjust to a new way of doing things. Measure and record your progress along the way. Tie up loose ends, plan for successors, close down old systems, work out interim solutions and formalize operational changes as you Transition to the final phase.

Phase 3 – Sustain the Change over time, celebrating achievements and reinforcing new behaviours. Normalize the change by embedding it into procedures, systems and relationships. Use the feedback and data you have collected to Evaluate and learn from your change initiative. This insight will inform your team as you Refine processes and approaches and potentially prepare for another cycle of change.

In collaboration with the Telfer School of Management (University of Ottawa), Intersol conducted a study focusing on the particularities of change management in the public sector.

Intersol Change Management Model for the Public Sector

Intersol partnered with the Telfer School of Business to conduct a study focusing on the particularities of change management in the public sector and a “made for the public sector” change management model. The results are based on a review of over 20 change theories and their applicability to the public sector as well as focus groups and interviews with managers in the public service.

Research has shown that five elements combine in the public sector to create a unique set of challenges and resistance to change. They are politics, public scrutiny, diverse motivations, human resource and financial constraints, and high turnover in leadership. How vulnerable is the project to governmental Politics? How to manage the effects of Public Scrutiny and the knowledge that everything said and done can appear in the newspaper? How to leverage the Diverse Motivations of employees and stakeholders and the limited tools available to satisfy them? How to work within HR & Financial Constraints such as job classifications, procurement regulations and limited delegations of authority? How might High Turnover in Leadership affect sponsorship and support for the change, and what implications does this trend have the ability to deliver on longer-term projects?

These affect each change effort to varying degrees and must be kept in mind while developing a change approach and strategies. Intersol’s 25+ years of experience in this sector can help public sector managers tailor their approaches to create lasting results.

Team Development

Whether you’re launching a new team, dealing with teamwork issues or conflict, or wanting to take your team to the next level, Intersol will help you pinpoint areas in which to focus your team development efforts, including:

  • Alignment on Common Goals
  • Clear Definition of Roles
  • Efficient and Effective Processes
  • Supportive Team Culture
  • Positive External Connections
  • Effective Collaboration Skills

Check out our Public and In-House Training opportunities.