Privacy Policy
Effective Date: April 1, 2025
This Privacy Policy describes how The Intersol Group Ltd. (“Intersol”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you interact with our website (the “Site”).
We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. By using the Site, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We do not collect personally identifiable information from users who simply browse the Site. However, we may collect personal information if you:
• Fill out a contact form
• Sign up for a service
• Participate in surveys or market research
• Register for training or events
In these cases, we may collect:
• Your name
• Email address
• Phone number
• Company or organizational details
• Preferences or interests
We may also collect information through third-party tools (e.g., analytics and ad services) to understand usage patterns and improve user experience.
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2. How We Use Your Information
We collect and use your information to:
• Respond to inquiries or service requests
• Improve our services and user experience
• Maintain internal records
• Send updates, promotional materials, and special offers (you can opt out anytime)
• Conduct market research and gather feedback
We will only use your personal information for the purpose for which it was collected, or for a use consistent with that purpose, in accordance with Section 8 of PIPEDA.
We use EmailOctopus, a third-party email marketing platform, to manage our newsletter distribution. When you subscribe:
• Your data is securely stored on EmailOctopus servers
• EmailOctopus processes your information in accordance with their own Privacy Policy
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3. Website Analytics and Advertising
Intersol uses the following tools and platforms to collect anonymous analytics data and support advertising efforts:
• Google Analytics / Google Optimize / Google Tag Manager: These tools help us Evaluate Site performance and user behavior.
• Google Ads (AdWords): Cookies may be set if you arrive via a Google ad.
• Facebook Pixel & Page Insights: Track user behavior after interacting with Facebook ads or visiting our Facebook pages.
• WordPress: May collect information if you comment on our blog content.
These third parties may collect data such as IP addresses, page views, device types, or browser types. Data shared with these platforms is subject to their respective privacy policies.
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4. Cookies and Tracking Technologies
We use cookies to:
• Monitor Site traffic and improve performance
• Remember user preferences
Cookies do not provide access to your computer or personal data unless you have chosen to share it with us. You can disable cookies via your browser settings; however, doing so may affect Site functionality.
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5. Information Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties.
We may share your information:
• With service providers who support our website, analytics, or communications.
• If required by law or to protect legal rights
In all cases, we ensure appropriate safeguards and contractual protections are in place.
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6. Data Security and Retention
We implement appropriate physical, technical, and administrative safeguards to protect personal information.
In accordance with Principle 5 of PIPEDA, we retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once that purpose no longer applies, we securely destroy or anonymize the data.
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7. Access, Correction, and Deletion of Your Information
You have the right to:
• Access your personal data
• Correct inaccuracies
• Request deletion or restriction of your information
• Withdraw consent for marketing or processing
To make any of these requests, please contact us at: info@intersol.ca
We will respond within a reasonable time and provide access in a format that is accessible, if required.
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8. Email Communications and Unsubscribing
By providing your contact details, you consent to receive communications from us. Every email includes an unsubscribe link allowing you to opt out of future communications. You can also opt out by emailing info@intersol.ca. Please note that your unsubscribe request may take up to 10 business days to process.
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9. Your Right to Be Forgotten
You may request that we delete your information permanently. Upon receiving such a request:
• We will retain your data for 30 days in case you change your mind
• After that period, your data will be permanently deleted
Requests can be made via info@intersol.ca.
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10. Online Ordering and Payment
For purchases made through the Site:
• Transactions are conducted via SSL encryption
• We use secure third-party merchant services (e.g., Visa, Mastercard)
• We do not retain your full credit card information
Any personal data collected during ordering (name, address, contact info) is used solely to fulfill the transaction unless otherwise consented to.
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11. Third-Party Links
The Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies.
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12. Concerns and Complaints
If you have questions, concerns, or complaints regarding how your personal information is handled, please contact us at: info@intersol.ca
You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at: https://www.priv.gc.ca
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13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Updates will be posted on this page with a new effective date. Your continued use of the Site after any change indicates your acceptance of the revised policy.
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Questions?
If you have any questions or require clarification, feel free to contact us at info@intersol.ca.
