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Listening to Understand your Clients

Posted on October 23, 2018 by Sylvia Larrass

“Hey, Jack! How was your trip to Cuba?” “Hey, Tom! Actually, it was a disaster. We were hit by the tail end of the hurricane, which meant intense rains and flooding.  All our activities were drowned out.” “Yikes.  That reminds me of the time we went to the Bahamas and there was a major storm.  We couldn’t even get to

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Posted in Develop, Learn, Lead Tagged active listening, listening

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