As economic conditions cause organizations to find ways to be more efficient, a growing number are turning to an approach that is commonly called Lean. This strategy began in the industrial sector, and has since spread to many other areas, including government services, healthcare, education, hospitality, technology and financial sectors. Unfortunately, many of these initiatives fail to achieve sustained benefits.
Ask yourself this question: “On the whole, when people leave your office or a conversation with you, do they feel inspired, uplifted, excited?” Dr. Richard Boyatzis, Professor at Case Western Reserve University, studies leadership and emotional intelligence. He refers to the above question as “the litmus test of leadership”. Simply put, after a conversation or interaction with you, others should