Workshops and Training

Conflict Management (10183)

Conflict is painful!  Conflict is exhausting!  Nothing good can come out of conflict!

These comments have been heard over and over again in the field of conflict management. It’s rare to meet someone who sees anything positive coming from conflict situations. Negative attitudes about conflict have been learned and reinforced by our experiences over time.

We’re individuals with unique concerns, expectations, interests, needs and wants. Sooner or later, our individuality bumps up against someone else’s individuality and the result is CONFLICT. One of our goals in running a conflict management skills workshop is to reinforce the fact that life does not exist without conflict. However there is an aspect of conflict experiences that cannot be overlooked: our behaviour when in a conflict situation. This is worth exploring because conflict has the potential to be positive when making appropriate choices in how we respond to situations. Besides, we know that the value of understanding conflict management styles results in more positive and productive conflict interactions.

What is my conflict style?

Everyone has a preferred conflict management style. It’s the style that we use most frequently when we experience conflict. It’s what we do without thinking. And, you’ll find that there are situations where this “default” style helps you resolve the conflict and other times when it will only make matters worse.

In order to establish baseline data that confirms how you behave when in conflict and the choices you make in response to the conflict, you will be asked to complete the Thomas Kilmann Conflict Mode Instrument (TKI). The online self-assessment tool helps you discover how the ways you handle conflict affects performance. This instrument has been used worldwide for over 40 years, so you can be confident in its usefulness and broad applicability to assessing how we react to conflict.

What are the benefits of improved conflict management skills?

  • Strengthen relationships
  • Increase personal effectiveness
  • Develop employee performance
  • Reduce stress
  • Improve morale
  • Save time and energy
  • Learn new ideas to handle old situations

Workshop format and focus:

  • Maximum of 16 participants to allow for an interactive, practical experience
  • Designed according to adult learning principles
  • Each participant will complete an assessment using the Thomas Kilmann Conflict Mode Instrument (TKI)
    • Gain awareness about how you handle yourself and others when in conflict
    • Recognize the conflict styles of others
    • Assess conflict situations
  • Each participant will practice what they learn by using different conflict modes and sharing ideas
  • The workshop aims to equip you with new conflict resolution tools and demonstrates how to use the appropriate conflict mode at the right time and for the right situation
  • Upon completion, you’ll be able to assess whether skill refinement or skill acquisition might be needed as a result of yours and others’ insights

Who should attend?

  • Anyone who wants to discover, talk about and address whether they are overusing or underusing one or more of the five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating
  • Anyone interested in the advantages of understanding conflict management to experience more positive and productive conflict interactions at work and personally
  • Team members who need to optimize performance, resolve issues, settle differences, and implement solutions at any level

What you’ll receive:

  • Workshop materials
  • Online Self-Assessment using the Thomas Kilmann Conflict Mode Instrument (TKI)
  • Certificate of Completion
  • Refreshments, and Lunch


To find out more, please contact Leen Al Jaber at 613-230-6424 ext 112 or