In-House Training

All of our Public Workshops can be brought in-house and be customized to suit your individual and organizational needs. In addition to the topics listed on our Public Training Calendar, following are other popular Training topics you might want to consider for In-House customization.

Case Study: Public Service Foundation Course in Group Facilitation

The Challenge:

A group of public servants identified poorly organized and badly managed meetings as one of the chief causes of wasted time and frustration in the workplace.  Intersol was asked to design and lead a learning workshop to enhance the staff’s confidence and ability to design and facilitate more effective and efficient meetings.

The Action:

Intersol worked with the staff and designed a 3-day interactive workshop based on its highly acclaimed “Foundation Course in Group Facilitation” and customized to their situation.

The Outcome:

On completion of the workshop, the participants . . .

  • had a better understanding of the role of a facilitator,
  • appreciated the value that facilitation brings to group work,
  • were able to create an atmosphere that’s conducive to productive group work,
  • were able to facilitate a variety of processes to improve group productivity, creativity and participation;
  • were able to deal effectively with dysfunctional behaviours and participation problems.

Testimonial:

As one participant wrote . . . “Brin – the past three days were awesome!!!!  I have never attended a course where the positive energy level and corresponding level of engagement has been so high.  What is amazing is that it remained high for the entire time.  I think that has everything to do with your fantastic abilities as an instructor and as a facilitator.  Thank you once again for what I consider to be the most worthwhile gifts of knowledge I have received in my HR career to date.”

Strategic and Operational Planning

2 Day Workshop

Strategic Objective

This course will provide experienced managers with advanced strategic planning knowledge, skills and tools, which further enhances their capacity to engage their people in planning and contributing to organization performance.

Learning Objectives

  • Participation in this workshop will build naturally on a participant’s prior experience, enhancing their ability to…
  • Diagnose needs and expectations for strategic and operational planning. This includes determining the relevance, timeliness and effectiveness of methodologies;
  • Design and prepare tools for a strategic and operational planning session;
  • Select from a range of strategic and operational planning process tools to address specific planning requirements.

SDI Certification Workshops

The focus of the workshop is to provide managers with the skills and knowledge necessary to think and plan strategically, (both in the long and short term), in order to produce superior organizational performance.
The SDI® is a Relationship Awareness® instrument that gives organizations and individuals the tools they need to build more effective relationships. It helps them sustain those relationships – not just when things are going well, but also in conflict. Relationship Awareness is non-judgmental. It emphasizes a person’s strengths in relating to others and suggests how those strengths can improve and sustain effective work relationships.

The SDI is unique because it gets at the motivation behind behaviours. Unlike “behavioural” assessments that reflect “what” a person does, the SDI will complement those instruments by helping people understand “why” they behave as they do. People are challenged to consciously choose behaviours that will enable them to influence people who think, behave and communicate in different ways.

SDI Workshops are offered for individuals, for intact and cross-functional teams, for executives and managers, and for sales and client service professionals.

The Level I and Level II SDI Certification workshops are a unique offering to prepare individuals, trainers or consultants to facilitate workshops with the SDI flagship tool.

Project Management

3 day Workshop

Strategic Objective

Project Management provides participants with the knowledge, skills and tools to effectively manage a project throughout its life cycle. This workshop leverages Intersol’s extensive work and experience in both private and public sector.

Learning Objectives

Participation in this workshop will enable you to…

  • demonstrate the use of the various skills and processes contained in the five project steps of Initiation, Definition, Planning, Implementation and Closure;
  • develop a comprehensive, viable plan and keep all integral players updated;
  • work effectively in a team format using a process approach;
  • apply project management techniques to their own project.

Lean White Belt Certification: Introduction to Lean for Leaders

2 Day Workshop

Workshop Focus:

This workshop is designed primarily to provide a practical Introduction to Lean, tailored specifically for individuals looking to launch a Lean Transformation that marries both methodology and process with cultural, people-related elements for long-term sustainability. At the conclusion of the workshop you will have an understanding of Lean and the critical elements necessary to embark on a departmental or organization-wide transformation to create an engaged, client-centered culture that continuously challenges existing practices and end-to-end processes. You will learn how to properly introduce the philosophy of Lean and its methodology to effectively improve service delivery to your clients, while doing the most with what you have, with greater quality at the least cost.

Customer Service Leadership

2 Day Workshop

Strategic Objective

To provide leaders with the knowledge, skills and tools to build customer loyalty through the development of a world class “service culture”.

Learning Objectives

Participation in this workshop will enable you to:

  • Clearly define the elements of a world class service culture:
  • Build a view through the customer lens:
  • Facilitate the development of a world class service culture:
  • Facilitate an assessment of the current service culture;
  • Facilitate an action plan.
  • Apply the Customer Service Deal Model.

Negotiating with Integrity

2 Day Workshop

Strategic Objective

Negotiating with Integrity enhances the participant’s ability and confidence in negotiating positive, productive and mutually satisfying outcomes with others. This is achieved through a program of review, explanation and discussion of the “how to” elements of negotiation and through opportunities for experiential learning.

Learning Objectives

Participation in this workshop will enable you to…

  • be able to describe and demonstrate key behaviours conducive to successful negotiations;
  • understand how the process of negotiation can be applied to everyday encounters as well as for particularly significant situations;
  • be able to create a climate conducive to productive negotiation;
  • understand the characteristics and application of three different negotiation styles and four different negotiation strategies;
  • be able to prepare for and work through the negotiation cycle;
  • be able to manage difficult negotiation situations.

Facilitative Leadership and Problem Solving

2 Day Workshop

Strategic Objective

Our Facilitative Leadership and Problem Solving Workshop provides participants with the skills required for problem solving and decision-making. This workshop will enhance your confidence and ability to significantly add value to the work of task-oriented groups through the application of proven “process” and participation methods.

Learning Objectives

Participation in this workshop will enable you to…

  • improve the accomplishments of your group through effective facilitation;
  • apply proven process tools for solving problems, making decisions, analysing issues, managing risk and planning action in groups;
  • select process tools to match the specific objectives of a group task;
  • facilitate productive participation and interaction among team members;
  • address common group dynamic issues (e.g., disruptive behaviour) that arise in group work.

Overview

Facilitative Leadership introduces participants to process facilitation as an approach to improving problem solving, decision making, risk management and action planning in groups. It also presents ideas and tools for managing team dynamics.

Dealing with Employment Performance Management Challenges

2 Day Workshop

Who Should Attend?
This course is intended for managers and supervisors who are concerned about an actual or potential performance management challenge.

Learning Objectives

At the end of this workshop, you will be able to:

  • Diagnose and articulate a performance challenge
  • Develop effective strategies to address the identified challenge
  • Plan and hold a performance issue discussion with an employee that presents a challenging situation.

Any of our Public Training topics can be customized and brought In-House to your organization or to a location of your choosing. You can hold it here at Intersol Group as well!

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