The 7 Habits of Highly Effective People Revisited

If you’re like me, summer is a time for catching up on the business and self-help books you’ve been meaning to read all year. But what do you remember about the books you read last year, let alone the ones you read over a decade ago? Stephen R. Covey’s bestseller – The 7 Habits of Highly Effective People, first published in 1989, is

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What is Lean About Anyway?

  Many organizations have had some exposure to Lean Training. A small number of these organizations have actually attempted to apply the various Lean tools. Unfortunately, they often report that their experience and more importantly, their results, have not met their expectations. These organizations are left wondering if Lean works in their business sector. So, what went wrong? The best way

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Listening to Understand your Clients

“Hey, Jack! How was your trip to Cuba?” “Hey, Tom! Actually, it was a disaster. We were hit by the tail end of the hurricane, which meant intense rains and flooding.  All our activities were drowned out.” “Yikes.  That reminds me of the time we went to the Bahamas and there was a major storm.  We couldn’t even get to

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Body Language in the Workplace: Are You Sending the Right Message?

If you’ve ever been on an overcrowded bus, you know what it feels like when strangers are unintentionally invading your personal space. Like most people, the last thing you want to do is make conversation. But rather than verbally express to your fellow passengers that you’re not in the mood to chat, you manage to deliver this message by simply

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