Listening to Understand your Clients

“Hey, Jack! How was your trip to Cuba?” “Hey, Tom! Actually, it was a disaster. We were hit by the tail end of the hurricane, which meant intense rains and flooding.  All our activities were drowned out.” “Yikes.  That reminds me of the time we went to the Bahamas and there was a major storm.  We couldn’t even get to

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Body Language in the Workplace: Are You Sending the Right Message?

If you’ve ever been on an overcrowded bus, you know what it feels like when strangers are unintentionally invading your personal space. Like most people, the last thing you want to do is make conversation. But rather than verbally express to your fellow passengers that you’re not in the mood to chat, you manage to deliver this message by simply

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How Creative Problem Solving Helped Me Write and Deliver a Keynote Speech in Less Than 48 Hours

As featured on http://www.creativeeducationfoundation.org It was Tuesday afternoon when I received an email marked « Urgent » from a colleague. A valued client was in a bind; they had an event on Friday, and their keynote speaker had just cancelled due to a family emergency. Would I be willing to step in and give an inspirational talk on design thinking or creativity? If

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5 Tips for Leading Successful change – A Collaborative Lean Transformation Approach

Planning Planning is a critical element to any change / continuous improvement initiative. Unfortunately it is an area where most of us fail! I discovered this early during my own Lean journey. Based on my understanding of Lean at the time, I introduced a number of improvements over a 12 month period of time that appeared rather impressive. Reality set

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